TRIPS WARRANTY
Quality Assurance
TRIPS Luggage are always performance tested, at fully loaded capacity, using our strict quality control standards. Before we offer any product for sale, it is put through rigorous tests of strength, durability, and dependability that represent the demands of frequent travelers.
Limited 10 Year Warranty
If a problem occurs with this TRIPS product and the problem is caused by manufacturing defects in material and workmanship, TRIPS will, at its discretion, either fix or replace the product according to the warranty terms. Our warranty applies only to the first purchaser or gift recipient of the Product for a period of ten years starting from the date this Product was purchased.
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This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example.)
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To create a warranty request, please visit our Customer Service page. Our warranty is limited to the value of the product. Manufacturing specifications are subject to change without notice. Product locks are intended only to prevent accidental opening and cannot necessarily prevent theft of the product or its contents, breakage or entry by airline or airport personnel or governmental authorities. Inspect your product immediately after handling by anyone other than you. If damaged in transit, submit a claim to the transit company which is insured against damaging your product) at the place of arrival, if possible, before clearing customs.